World Class Customer Service Training Package
With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage “best practices” to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction. This package will enable clientfacing employees to stay cool, on message, helpful, and positive in every circumstance.
Member $499, Non-Member $699
Resilience in Leadership Training Package
How can we leverage our leadership style to be the best we can be, so we can get the best results for our organization? Resilience in Leadership is the ability to pivot, objectively weighing what we’re currently doing vs. other possible approaches to accomplish our mission in today’s fast-paced work environment.
Member $799, Non-Member $1,050
Leading Remote Teams Training Package
Master the skills that help lead your team to success, even when communicating remotely.
Dispersed workforces, team members working from home, online conferences: these are some of the challenges facing many of today’s leaders. The most successful leaders are just as effective communicating virtually or face-to-face. Develop your skills as an effective leader of remote teams and deliver your message with impact with this unique combination of webinars, workshops, and seminars.
Member $999, Non-Member $1,499
Leadership Excellence Training Package
Strong leaders, real difference makers, and people who leave their mark on the world of business have one thing in common: They Inspire Success. The courses in this 1 year subscription are specially selected to develop the fundamental skills needed to lead teams and help team members achieve higher levels of productivity. You will learn how to push your leadership abilities to the limits, get comfortable offering performance feedback, facilitate productive meetings and delegate.
Member $599, Non-Member $750
High Potential Leaders Training Package Flyer
Equip high potential employees and new managers with the experience they need to take charge! The courses in this 1 year subscription are specially selected to help employees on their way up the ladder to improve relationships with others in order to build influence and agreement. Participants will also learn how to facilitate productive meetings, get comfortable offering performance feedback, delegate, and inspire others.
Member $599, Non-Member $750
Engaged Employee Training Package
Maintain a positive work attitude as you take ownership of your role. The courses in this package are specially selected to help you thrive by helping you to handle disagreements, set goals, build trust, manage stress and inspire others by your example. Build a more considerate, collaborative workplace culture one engaged employee at a time
Member $499, Non-Member $750
Dealing with Stress & Worry Training Package
Overcome the challenges that keep you from reaching your full potential as an effective communicator.
Today’s challenges are compounded by the fast pace of life, an ever-shortening news cycle, and constant change. Learning to deal effectively with stress and worry is not only critical to effective leadership; it’s vital to your health and well-being.
Member $949, Non-Member $1,499
Client Focused Sales Training Package
This package provides quick-hitting sales techniques for effective cold calling, making a compelling sales presentation, negotiating and upselling. You’ll work with a live instructor to learn quick-hitting techniques to help sales people increase their influence, be more articulate, and be fully committed to winning clients. Your sales numbers will never be the same
Member $599, Non-Member $899